Question 1

Why isn't the IR light illuminating/on?

Accepted Answer

X-Vision Optics Infrared technology is composed of wavelengths that the highly sensitive technology in the device can pick up and illuminate but the human eye cannot see. When looking directly at the infrared light, a faint red glow may be visible. To put it simply, it is an invisible light that makes the invisible visible through our devices!

Question 2

How do I get the unit to focus?

Accepted Answer

XANB20: Turn the focus wheel on the bottom of the device until the screen is focused.XANB30: Turn the focus wheel on the bottom of the device until the screen is focused.XANB35: Turn the focus wheel on the bottom of the device until the screen is focused.XANB50: Turn the focus wheel on the bottom of the device until the screen is focused.XANB60: Turn the focus wheel at the front of the device that is around the lens until the screen is focused.XANR100: Turn the focus wheel at the front of the device that is around the lens until the screen is focused.XANS500: Focus wheel is on the top towards the front part of the scope that is circular and protrudes up with a + and – cursor connected by an arrow

Question 3

What is the lifespan of the Lithium (rechargeable) batteries?

Accepted Answer

Our lithium batteries are 500 cycle batteries. This means you can charge your device from 0% to 100% 500 times before the power on time starts to decline.

Question 4

What rail or mount is needed for the scope?

Accepted Answer

Picatinny Rail

Question 5

What is the lowest distance on the range finder?

Accepted Answer

1 yard/meter.

Question 6

Does the unit come with a memory card?

Accepted Answer

No, a memory card is sold separately.

Question 7

Can these units be mounted onto a tripod/bipod?

Accepted Answer

Oh yeah!

Question 8

What are the minimum and maximum sized memory micro cards the optics will use?

Accepted Answer

Minimum: 4GBMaximum: 32GB

Question 9

What is the warranty for X-Vision Optics products?

Accepted Answer

X-Vision Optics provides a 2-year manufacturer’s warranty on all X-Vision products. This promises our products will meet our manufacturing specifications and warrants the products to be free from defects or flaws in workmanship, parts, and systems if product instructions are followed under normal use conditions. The warranty period is 24 months from the date of purchase.

Question 10

Are the products waterproof?

Accepted Answer

Each product is dust and water resistant to an International Protection Rating of IP52.

Question 11

How do I choose between night vision devices?

Accepted Answer

Each night vision device has different viewing ranges and capabilities. For instance, some devices have the ability to take photos and video, while others do not. To look at what each night vision device has to offer, click here.

Question 12

How far will I be able to see with Night Vision?

Accepted Answer

XANB20 Pro Night Vision Binoculars: 150 yards night distance, 400 yards day distanceXANB30 Deluxe Night Vision Binoculars: 150 yards night distance, 400 yards day distanceXANB35 Xtreme Digital Night Vision Binoculars: 300 yards night distance, 500 yards day distanceXANB50 Hands-Free Deluxe Night Vision Binoculars: 200 yards night distance, 400 yards day distanceXANB60 Night Vision Monocular: 150 yards night distance, 400 yards day distanceXANR100 Night Vision Rangefinder Monocular: 150 yards night distance, 400 yards day distanceXANS500 Xtreme Night Vision Scope: 350 yards night distance, 700 yards day distance

Question 13

Why use Night Vision (IR) instead of a flashlight?

Accepted Answer

IR light is not only invisible to human eyes but also to animal eyes. Animals are able to see not only the light coming from a flashlight but also what it is illuminating. Animals you are hunting typically don’t like being seen, so using a flashlight/spotlight to identify them will scare them off. Night Vision doesn’t give off light, making it easier to watch animals without them noticing you.

Question 14

Is light required to make a night vision product work?

Accepted Answer

No! our specs call out “total darkness range” when we say total darkness, we mean it.

Question 15

Can I see color while using my X-Vision Optics night vision product?

Accepted Answer

No. While using a night vision device, you will view images either in a green hue or in black and white. This is because the color green is the most sensitive color and can easily detect short wavelengths of light. You can however see color while using all of our devices during the day.

Question 16

Is Night Vision gear legal to own in the United States?

Accepted Answer

If you are unsure on what your state’s regulations are please contact your local government.

Question 17

What is night vision good for?

Accepted Answer

Night vision can be good for a range of uses! Some of these include: hunting, surveillance, birding, camping, night boating, and more.

Question 18

How do I properly care for my night vision product?

Accepted Answer

– Clean the objective lens with a high thread-count cloth or microfiber cloth.– Even though our products are water resistant, it is best to keep them as dry as possible to prevent potential water damage.– Avoid dropping your device.– Don’t leave alkaline batteries in if you are not planning to use your device for more than a few days.– Products that contain lithium batteries – in order to maximize the life of your lithium battery, if storing for long periods of time, keep at or near room temperature and keep at a 50%-80% charge. Do not drain the battery down to 0% every time you use it.

Question 19

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.

Question 20

How to track my order?

Accepted Answer

Please track your order at our Tracking page https://17track.net/en

Question 21

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 22

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

Question 23

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 24

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

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